As part of our commitment to quality and continual improvement, iomart plans to conduct maintenance on the 06/02/2025. The work specifically will be to upgrade DC5-Shared-BC05 MXL switches A1 & A2 firmware. We are writing to inform you of our intention to schedule this maintenance.
What will happen? iomart Network team will upgrade the MXL switches’ firmware. During the maintenance window there might be impact as we are going to reload the switches, but this should be minimal as the switch is part of a redundant pair
When will the work be carried out? The maintenance work will begin at 23:00 (UK Time) on Thu 06/02/2025 and last until 01:00 (UK Time) on Fri 07/02/2025.
Who will be completing the work? All tasks will be carried out by our iomart engineer.
Will I experience downtime? During the maintenance window, there is a risk that customers may experience some interruptions to their network traffic, but this may not be visible as the traffic should continue to pass through the second device in the redundant pair
As part of our commitment to quality and continual improvement, iomart will be carrying out maintenance on the 7th, 8th & 9th February 2025. The work will specifically involve the network in Data Centre Maidenhead (DC5). We are writing to inform you of our intention to carry out this maintenance.
What will happen? During the maintenance window the resilient Data Centre Switching Fabric in DC5 will be upgraded.
Who will be completing the work? All updates to the DC5 devices will be carried out by our iomart network team.
Will I experience downtime? Due to multiple levels of resiliency in the DC5 Data Centre Switching Fabric there is no expected downtime to existing services during the work. However, during the maintenance window the automations that handle provisioning of network services will need to be disabled. So, it will not be possible to provision new customer networks during this time.
Regarding the planned maintenance scheduled within DC5 from 21:00 (GMT) 7th February through to 21:00 (GMT) 9th February 2025. We would like to clarify that during the maintenance period, whilst network automations are shutdown, customers will not be able to process remote KVM, and/or OOB requests via the usual automated method. For urgent KVM/OOB requests please contact HostingUK support directly.